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Your Guide to Reporting Home and Property Insurance Claims


When the unexpected happens, our industry-leading claims service is always focused on getting your home — and your life — back to normal as soon as possible.

How Do I File a Homeowners Claim?

File your claim 24/7 — wherever you are — from your smartphone using the MyAmFam app. You can also log in to My Account to file your claim and track its status at any time.

You’ll want to have this information on hand:

  • The date and time of the event.
  • A brief description of what happened.
  • Any photos of damage done to your property.
  • The insurance and contact information of any others involved.

You can also file your claim online, or give us a call at 1-800-692-6326. Already filed your claim?

What to Expect After Filing a Homeowners Claim

You might be wondering what happens next after you file a home insurance claim. Once your claim is filed with our representatives, they’ll review it as quickly as possible. A property representative will be in contact to review damages, gather information, and ensure your understanding of the claim resolution.

To track your claim’s status, use the MyAmFam app or log in to My Account to see where it is in the process. Our experienced claims representatives will do everything they can to move your claim along as quickly as possible.

More Information on Claims

Looking for more information on our claims process? Have a different kind of claim to file? Here are a few articles we recommend to get you started: