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Auto Insurance Claims

Having your vehicle damaged can be inconvenient, especially since it’s what keeps you on-the-go, helping you achieve your dreams. So when you need to file a car insurance claim, American Family Insurance is here to help.

Auto Insurance Claims With American Family Insurance

If you’ve been in an accident, please seek assistance immediately. If anyone is injured, call 911 and focus on making sure everyone’s okay. If no one is injured, call the local police department’s non-emergency number to report the accident.

What to Do If You've Been in an Accident

We've put together a list of tips for handling an accident so you can be prepared for the unexpected.

How Do I File an Auto Insurance Claim?

The fastest way to get your claim filed and in the hands of our experienced claims professionals is to use the MyAmFam app. You can file a claim anytime, anywhere, and you can track your claim’s status right from the app. Another way to file your auto insurance claim is by logging in to My Account or by calling 1-800-MYAMFAM (1-800-692-6326) to speak to a representative.


What Do I Need to File an Auto Insurance Claim?

To file an auto insurance claim, you’ll want to have the following information on hand:

  • The date and time of the event.
  • A brief description of what happened.
  • Any photos of damage done to your vehicle or property.
  • The insurance and contact information of any others involved.

And if you file an auto insurance claim with the MyAmFam app or My Account you can also:

  • Upload photos of the damage to your vehicle.
  • Find a repair shop.
  • Rent a car while yours is in the shop.


What Should I Expect After I File an Auto Insurance Claim?

After your claim is filed, the review process will begin to assess the damage. You’ll want to provide copies of the police report, photos of the damage and any other official records related to the accident. You will receive further communication as your claim progresses. If additional information is needed from you, we will reach out to you directly. 

Have more questions about filing an auto insurance claim? We have the answers to your frequently asked questions.